Encountering Issues? Here's How to Seek Help and Technical Support

We understand you might encounter some problems while using the software. To help resolve them more efficiently, we hope you can first try troubleshooting on your own using the following methods.

Method 1: Ask Questions Anonymously for AI Answers in the Online Q&A Forum

Visit the Online Q&A Community: https://bbs.pyvideotrans.com

No registration or login required. Please describe your issue in detail, including your Operating System, the Version Number shown in the top-left corner of the software, and the Error Message. Also, copy and paste the last ~30 lines from the bottom of the latest log file in the logs directory when the error occurred, then submit your question. DeepSeek will automatically reply within a minute or two, resolving most common issues and errors.

After posting, please wait a minute or two and refresh the page to read DeepSeek's answer.

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Method 2: Join the Paid Technical Support Group

To ensure the sustainable development of the project, a paid technical support group has been created. You can join the group by making an initial donation of ¥30+ (previous donations also count) and committing to a monthly donation of ¥10+ thereafter. This grants access to a certain level of technical support and faster bug fixes.

How to join: Follow the WeChat Official Account and send a private message with your donation screenshot, or scan the QR code below to donate and leave your WeChat ID in the notes.